Privacy Policy

Introduction

At Green Rise Care, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with data protection laws, including the UK’s General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Data Controllers

Green Rise Care operates as a data controller and is responsible for the personal data we collect. If you have any questions or concerns about your personal data or this policy, please contact us directly.

Green Rise Care

Email – GreenRiseCare@outlook.com

Types of Data We Collect

We collect personal data that is necessary for providing our services, including:

Personal Identification Information: Name, date of birth, gender, and contact details.
Health and Care Information: Health conditions, medical history, care preferences, and other relevant information needed to provide care.
Employment Information: For our staff, we collect employment details, qualifications, references, and other data necessary for recruitment and payroll.
Website Usage Information: IP address, browser type, device details, and browsing activity on our website.

How We Use Your Data

Your personal data is used for the following purposes:

Providing Care Services: To deliver and manage your care, including health assessments, personalised care plans, and ensuring we meet your needs effectively.
Employment Management: To manage recruitment, employment, and payroll for our staff members.
Marketing and Communication: To communicate updates, promotions, and information regarding our services (only with your consent).
Legal and Regulatory Compliance: To comply with our legal obligations, such as safeguarding, reporting, and compliance with the Care Quality Commission (CQC) requirements.

Your Rights

Under data protection laws, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You can ask us to restrict how we process your data in specific situations.
Right to Object: You can object to the processing of your personal data for direct marketing or other specific purposes.
Right to Data Portability: You can request your data in a format that allows you to transfer it to another service provider.
Automated Decision-Making: We do not use automated decision-making for processing personal data.

To exercise any of these rights, please contact us at [email].

Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with trusted third parties when required for the following purposes:

Healthcare Providers: We may share relevant information with healthcare professionals to ensure the continuity of your care.
Legal and Regulatory Authorities: We may disclose your data to comply with legal obligations, such as safeguarding requirements or court orders.
Service Providers: We may share your data with trusted partners who provide us with services (e.g., IT support, administrative services) under strict confidentiality agreements.

We will never share your data with third parties for marketing purposes without your explicit consent.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal or regulatory requirements. We may also retain certain data for a longer period if required for operational reasons.

Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorized access, loss, or alteration. These include:

Encryption of sensitive data.

Restricted access to personal data based on need-to-know principles.

Regular data protection audits.

Despite our best efforts, no method of data transmission or storage is entirely secure. However, we will continue to enhance our security measures to protect your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our website. Cookies are small text files that are stored on your device when you visit our Site.

You can choose to disable cookies in your browser settings; however, this may affect your ability to use some features of the website.

International Transfers

If you are located outside the UK, please note that we may transfer your personal data to countries outside the European Economic Area (EEA) in accordance with applicable data protection laws. We will ensure that appropriate safeguards are in place to protect your data during such transfers.

Complaints

If you believe that we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. You can do this by visiting https://ico.org.uk/concerns/ or contacting the ICO helpline on 0303 123 1113.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. When we do, we will post the updated policy on this page and update the "Effective Date" at the top of the policy. Please review this policy periodically to stay informed about how we protect your personal data.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us:

Green Rise Care

Email – GreenRiseCare@outlook.com

By using the Green Rise Care website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.